mycelium·

Terms of Service

Last updated: 3 July 2026

These terms govern your use of the hosted Mycelium service at https://mycelium.netcraft.works ("the Service"), operated by Mycelium (operator) ("we", "us"). By creating an account you agree to these terms. Contact: <LEGAL_CONTACT_EMAIL>.

1. What the Service is

Mycelium is a private, agent-native personal CRM. It is designed to be used through your own AI agent (Claude Code, Codex, ChatGPT, or any MCP-capable client): you connect the agent to your instance via MCP, and the agent reads and writes your contacts, notes, and deals on your instructions.

Two design decisions you should understand before relying on the Service:

  • The web interface is a read-only preview plus account management. You can view your contacts, graph, and deals in the browser, and you can manage your account, keys, plan, federation consents, and deletion there — but CRM data is created and edited only through your agent via MCP. There is no in-product chat and no data-entry forms. This is intentional: consent and account decisions belong to you in the UI; data work belongs to your agent.
  • Federation is opt-in and explicit. Connecting to a peer shares nothing by itself; data about your contacts is only ever visible to a peer after your explicit publish action.

2. Accounts

  • You sign in with a Google account. Your account is created automatically on first sign-in, and an isolated per-user database is provisioned for you.
  • Registering via an invite link additionally creates a federation connection with the person who invited you — the connection only; no data is published by it.
  • You are responsible for keeping your Google account and your Mycelium API keys secure. Treat API keys like passwords; you can rotate or revoke them in the dashboard at any time.
  • One account per person. You must be 16 or older.

3. Your content and acceptable use

  • Your content stays yours. You retain all rights to the data you store. We claim no ownership and take only the limited license needed to store and process it in order to run the Service for you.
  • You must have a lawful basis to store data about your contacts. Mycelium stores information about third parties — the people you know. You are the controller of that content. Use it as a personal or professional address book in good faith; do not use it to store data you have no right to hold, to profile people unlawfully, or to harass anyone.
  • Do not abuse federation. Federation is built for small circles of real trust. In particular, you must not: attempt to enumerate, scrape, or bulk-harvest a peer's published contacts; circumvent query limits or result budgets; republish or resell data received from a peer; or use federation to build directories of people who have not consented to be in them.
  • Honor removal requests. If someone asks you to remove or stop sharing their data, use the tools provided (delete, do_not_share, unpublish) and do so.
  • Do not use the Service to store or distribute unlawful content, do not probe or disrupt the infrastructure, and do not resell access to the Service itself.

We may suspend or terminate accounts that materially violate this section, with notice where practicable.

4. Plans and billing

  • Current plans and prices are shown on the pricing page. Prices may change; we will give existing subscribers reasonable advance notice before any price change affects them, and changes never apply retroactively.
  • Paid plans are billed in advance for the billing period. Quotas (such as monthly deal-night runs and included LLM credit) are as described for your plan; overage, where offered, is metered and priced as displayed.
  • Founder presale reservation is a reservation, not a charge. Reserving a founder seat records your email and seat number; no payment is taken at reservation time, and you will be asked explicitly before any charge occurs. You can cancel a reservation at any time.
  • If you bring your own LLM API key (BYOK), usage under that key is billed by your provider under your agreement with them, not by us.

5. Intellectual property and open source

  • The Mycelium core is open-source software licensed under AGPL-3.0. You are free to use, inspect, and self-host it under that license.
  • The hosted Service additionally includes proprietary components (the hosted control plane, metering and quota system, and premium processing pipelines). These terms do not grant you any license to the proprietary components beyond using the Service.
  • Feedback you send us may be used to improve the product without obligation to you.

6. Privacy

Our Privacy Policy is part of these terms and describes exactly what we collect and how deletion works — including the fact that the hosted service is not end-to-end encrypted and that self-hosting is the maximum-privacy option. Read it.

7. Service changes and availability

We aim for reliable operation, but the Service is provided without an uptime guarantee at this stage. We may change, add, or remove features; if a change materially reduces the Service you paid for, you may cancel and receive a pro-rated refund for the unused period.

8. Warranty disclaimer

The Service is provided "as is" and "as available", without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, and non-infringement. In plain words: Mycelium helps you organize and reason about your network and deals, but outputs of AI features are suggestions, not advice; verify anything that matters before acting on it. Nothing in this section limits warranties that cannot be disclaimed under applicable law.

9. Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost deals, or lost data (export tools are provided — use them).
  • Our total aggregate liability arising out of the Service is limited to the amounts you paid us in the twelve months preceding the claim, or EUR 100 if you paid nothing.
  • Nothing in these terms excludes liability that cannot be excluded by law (such as liability for willful misconduct or gross negligence).

10. Termination and deletion

  • You may leave at any time. You can export all your data (JSONL/vCard, self-service) and delete your account in Settings. Deletion is immediate and permanent: your per-user database is dropped, and residual backup copies are purged within approximately 7–30 days, as described in the Privacy Policy.
  • If we terminate or suspend your account for a material breach, we will — except where legally prevented or where doing so would enable further abuse — give you a reasonable window to export your data first.
  • If we ever discontinue the hosted Service, we will give at least 60 days' notice and keep export available throughout that period. Because the core is open source, you can migrate to a self-hosted instance with your exported data.
  • Upon any termination, our deletion obligations from the Privacy Policy apply: all your data, including the per-user database, is permanently erased.

11. Changes to these terms

We may update these terms. For material changes we will notify you (email or dashboard) at least 14 days before they take effect. Continuing to use the Service after that date means you accept the new terms; if you do not, delete your account before the effective date and we will refund any unused prepaid period.

12. Governing law

These terms are governed by the laws of <GOVERNING_LAW_TBD>, and disputes are subject to the courts of <GOVERNING_LAW_TBD>, without prejudice to mandatory consumer-protection rules of your country of residence.

13. Contact

<LEGAL_CONTACT_EMAIL>